Processing Times
At Carp XY, we strive to process your order as quickly as possible. Most orders for automotive accessories are processed within 1-3 business days. Custom or special-order items may take longer, typically 5-7 business days.
Domestic Shipping Options & Timeframes
We offer several domestic shipping options:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Next Day Air: 1 business day
Shipping times may vary based on your location and availability of the products ordered.
International Shipping
We do offer international shipping to select countries. Delivery times vary by destination, typically ranging from 7-21 business days. Please note that customs fees and import duties may apply and are the responsibility of the customer.
Shipping Carriers
We partner with reliable carriers to ensure your automotive accessories arrive safely:
- UPS
- FedEx
- USPS
Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.
Damaged / Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service team within 7 days of delivery. We will assist you in filing a claim with the carrier and ensure you receive a replacement or refund.
Free Shipping Threshold
We offer free standard shipping on domestic orders over $75. To qualify, your order must meet this threshold before taxes and shipping fees are applied.
Special Handling
Due to the nature of some of our products, such as fragile or heavy items, special handling may be required. These items will be marked clearly on our website, and additional shipping charges may apply. We take great care in packaging to prevent damage during transit.
